30-Day Returns, No Hassle
30-Day Return Window
You have 30 days from the delivery date to return any item in its original condition and packaging for a full refund. No restocking fees. Return shipping for defective or incorrectly shipped items is on us.
How to Start a Return
- Email support@arvico.store with your order number and the reason for the return.
- We will reply within one business day with return instructions and a prepaid label when applicable.
- Ship the item back in its original packaging whenever possible — keep the box for a week or two after delivery in case you need it.
Damaged on Delivery
If an item arrives damaged, email photos of the damage and packaging to support@arvico.store within 48 hours of delivery. We will send a replacement or issue a full refund — whichever you prefer.
Refund Processing
Once your return arrives, we inspect it within 2 business days and issue your refund. Funds typically appear on your original payment method within 5–10 business days, depending on your bank.
Safety First, Always
Stop using any heater or flame product immediately if it malfunctions — do not attempt repairs. Contact us and we will make it right. Never operate a heating product with a damaged cord or plug.
Questions?
Email support@arvico.store or call +1 (415) 462-2254, Monday–Friday, 9am–5pm.